Here is How to fix Safaricom App Not Working

The Safaricom app is a handy tool for managing mobile services, payments, and accessing various Safaricom products. However, encountering issues with the app can be frustrating. In this article, we’ll explore simple steps to help you resolve common problems and get the Safaricom app running smoothly.

Reasons Why Your Safaricom App Might Not Work:

  1. Internet Connection:
    • A weak or unstable internet connection can cause app issues.
    • Ensure you’re connected to Safaricom mobile data and not using a VPN or WiFi.
  2. Memory Leak in the App:
    • Accumulated temporary files may slow down or disrupt the app’s performance.
  3. Outdated App:
    • Older versions may have compatibility issues or bugs.
  4. Server-wide Issues:
    • Sometimes, the app’s functionality may be affected by server problems.

Steps to Fix Safaricom App Not Working:

  1. Check Your Internet Connection:
    • Confirm stable Safaricom mobile data connectivity.
    • Disable VPN or WiFi connections.
    • Ensure an active Safaricom bundle.
  2. Activate the Safaricom App:
    • Open the My Safaricom app and enter your Safaricom number.
    • Enter the OTP sent to your number.
    • Your app will now be activated.
  3. Update the Safaricom App:
    • Visit your device’s app store (Google Play Store for Android or App Store for iOS) to check for updates.
    • Install any available updates for bug fixes and improvements.
  4. Clear App Cache and Data:
    • Android:
      • Go to Settings > Apps > Safaricom.
      • Tap “Storage” or “Storage & cache.”
      • Select “Clear cache” and “Clear data.”
    • iOS:
      • Go to Settings > General > iPhone Storage.
      • Find and tap the Safaricom app.
      • Choose “Offload App” or “Delete App,” then reinstall from the App Store.
  5. Restart Your Device:
    • Turn off your device, wait a few seconds, and turn it back on.
    • Open the Safaricom app to check if the issue is resolved.
  6. Contact Safaricom Customer Care Support:
    • If the issue persists, reach out to Safaricom support for further assistance.
    • Contact options: Call, Email, WhatsApp, Twitter, Facebook.


Following these simple steps can help you resolve common issues with the Safaricom app. If problems persist, don’t hesitate to contact Safaricom’s dedicated customer support team for further assistance.

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